Enablement

Experience and Approach
  • Over 10 years of experience in creating resources and learning programs.
  • Focus on empowering employees to excel in their roles and adapt to new challenges.
  • Key benefits include:
    • Faster skills adoption
    • Higher productivity
Learning Strategies
  • Just-in-Time Learning:
    • Develop user guides, job aids, and how-to videos.
    • Make resources available when employees, such as customer service reps, need them most.
Enablement Strategies Implemented
  • Onboarding Content:
    • Curated necessary and useful learning materials.
    • Centralized resources to assist staff in their onboarding journey.
  • Podcasts and Webinars:
    • Organized discussions with senior diplomats.
    • Shared experiences and best practices for others to learn from.
  • Templates:
    • Created email and presentation templates.
    • Helped customer-facing colleagues adhere to branding and complete work efficiently.
  • Infographics:
    • Developed to explain complex concepts clearly.
  • Refresher Courses:
    • Designed for complex topics, such as banking and credit basics for relationship managers.
    • Aimed to refresh and reinforce mathematical and complex knowledge.